You are here

Product FAQ Banner

FAQ

Frequently Asked

QUESTIONS

It probably won't surprise you to hear we know our products inside and out. Below, you'll find answers to some of the most common questions we're asked. If you don't find your answer here, please get in touch.

 

CONTACT US

 

WHAT OPTIONS DO I HAVE FOR CONTROLLING MY ARCADIA SYSTEM?

Currently there are three options available to choose from:
• Manual Operation
• Motorized – RF Technology (Using a Remote Control)
• Motorized – iLouver Technology (Using a Smart Device)

WHAT COLORS DOES YOUR SYSTEM COME IN?

The Arcadia system features five standard colors options (white, beige, bronze, adobe and gray) that compliment almost any architecture. For those unique design requests, we do have available thousands of custom colors. We finish your perfect color with a chemical textured powder coat, which provides a more scratch resistant surface, while giving your pergola an on-trend matte finish.

CAN IT BE ATTACHED TO A HOST STRUCTURE?

Yes, our system can be attached to an existing structure or built as a standalone unit.

HOW WILL IT HOLD UP IN MY CLIMATE?

Our system is the most durable pergola system on the market today. It has been specifically engineered to withstand hurricane force winds, heavy snow load and everything in between.

HOW IS ARCADIA DIFFERENT?

We produce a better product. Period. We are constantly perfecting our product by applying advanced technology and design to everything we create, and building highly-personalized luxury pergola system of extraordinary quality. Equal with quality and innovation is our customer service, delivering the outdoor space to match your dreams. Any issues with an Arcadia pergola system is handled by our team directly. Contact us to learn more about the Arcadia difference.

WHAT IS YOUR SYSTEM MADE OF?

Our system is made of powder coated, extruded aluminum with stainless steel components, giving us the most durable louvered system on the market today. From our superior drive system which is UL and CE certified, down to the stainless steel tex screws that secure the system, we use nothing but the highest quality materials.

WHAT IS THE LONGEST SPAN YOU CAN COVER?

The largest single zone is a 12' wide by 20' long. Larger systems will consist of multiple zones connected together. Our system is totally customizable so you can design to fit any space.

HOW DOES YOUR SYSTEM WORK WHEN IT RAINS?

The unique louver profile allows the louvers to interlock, creating the largest rain channels in the industry. Thus, allowing for more water to flow freely into our 360-degree integrated gutter system. Arcadia’s patented Pass Through Gutter technology allows for rain water to pass from one independent zone to the next allowing for superior drainage performance.

WHAT IS YOUR WARRANTY?

We offer a 15-year warranty on the structure, along with a 5-year warranty on the electronics. Our warranty is transferable! Contact us to get a copy of your warranty or submit a warranty.

WHERE CAN I PURCHASE AN ARCADIA SYSTEM?

We have a large network of dealers that is growing rapidly as the demand for our products increases. Contact us directly and we will put you in touch with a dealer near you.

DO YOU HELP WITH DESIGN?

Yes! Our in-house design team can help create a photo-realistic 3D rendering of your dream pergola, allowing you to see it before you buy it. This service is offered to you through our dealer network at a very minimal cost.

Architects and designers can work with our Corporate Service Team on everything from design through production details to create the perfect solution. We want your clients to be as excited as you do!